“New and improved resources give families better options and access to child support services,” said Tiffany Dobbins-Brazelton, director of the Cuyahoga County Office of Child Support Services, in the release. “By implementing DocuSign and chat support through our website, the Office of Child Support Services is increasing the ways in which people can access the resources they need.”
DocuSign is a software platform that allows users to electronically sign and manage documents.
It is being used by the Office of Child Support Services for the Application for Child Support Services and Hearing Waivers, according to the release.
Both forms can be accessed on the Office of Child Support Services website, replacing some manual paper-based processes and eliminating the need to print, mail or be physically present at the agency to file these documents, the release said.
Live Chat support is available to assist clients with basic questions regarding child support services. Individuals seeking guidance about how to establish a support order, how to make support payments or similar matters can chat with an agent between 10 a.m. and 2 p.m. Monday through Friday.
The chat option is available on the Office of Child Support Services website.
For more in-depth case-specific questions, individuals are encouraged to call the Contact Center at 216-443-5100.
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